"I live at Embassy West with my wife, and we have lived here for 1 year. The atmosphere here at Embasssy West is good. The staff treat us very well. The dining room staff, Francine and Coco, are only too willing to get us any special food that we want or change our seating so that our family can join us for lunch or dinner. There are lots of activities planned by Lisa. My wife plays bingo, watches movies on the big screen, plays the Wii, plays Bananagrams and goes shopping with the staff at Carlingwood Shopping Centre. The cleaning staff come once a day and are friendly and very thorough. We are very happy here at Embassy West!


"I can't tell you how much it means to us (the family), that Mom is receiving such good care from such nice people.... you have a phenomenal team!"


"The staff at Embassy West are so friendly and kind. It's like being surrounded by family." 


"Mom & Dad have settled in so nicely! The food is excellent; the staff is attentive, friendly & helpful; the decor is lovely! The activities available keep M&D busy and active. The attention provided by staff for Mom's care relieves a great deal of Dad's stress.THANK YOU!"


“We are very grateful and appreciate your hard work and genuine care given to our dad & family”


"I just wanted to take a moment to express our sincere appreciation to Miguel for helping to organize a Family Birthday Brunch to celebrate our mother's 97th birthday yesterday. ...terrific job tastefully setting up the room and ensuring that we have everything provided for a very memorable brunch. My mother often expresses that she loves staying there and enjoys the staff and residents. After experiencing the brunch I can understand why my mother sometimes "complains" that the meals are too good - and are causing weight issues! We invested a considerable amount of time looking into and visiting seniors' residences in Ottawa before moving my mother from Pembroke - your Embassy West Senior Living Residence really stood out from the others. The conscientiousness and attention to detail exhibited by the two ladies to make this occasion special once again confirms my opinion! Many thanks!"


“Upon the arrival of our Mother on October 17, 2013, a PSW (patient support, worker) an Embassy staff member and a CCAC home care person were all involved. One of the staff who accompanied her to her room, which I had set up in advance, marvelled at her paintings and said she'd like to spend time with Mum in the morning to see more and learn more about ‘Allison the artist’. All staff are gentle and kind. In light of the circumstances regarding our Mother’s health, we could not have been more at peace, knowing she was in such good hands. The resident’s rooms are cozy, the public spaces are inviting and the décor is tasteful and elegant. We offer heartfelt appreciation for everything that was done to ensure our Mother’s comfort during the last few months of her life. Perhaps you don't hear often enough that what you provide makes a difference. I would like if this was shared with every worker, they all, in their way, contribute to what makes Embassy West a great place.”